General Terms and Conditions of Sale (GTCS)
Preamble
These general terms and conditions of sale (GTCS) apply to all orders placed on the encenser.com website (hereinafter referred to as “the Site”). By placing an order, you unreservedly accept these terms and conditions. The Site reserves the right to modify the GCS at any time. The GCS applicable are those in force at the date of the order.
1. Identification of the company
Encenser
E-mail : contact@encenser.com
SIRET : 90873760400011
2. Products
The products offered for sale are those described on the Site. We take the greatest care in the presentation and description of these products to provide you with the best possible information. However, errors may occur and the company cannot be held liable for them.
3. Order
Orders are validated once payment has been accepted. We reserve the right to refuse any order for legitimate reasons, in particular in the event of a payment problem or dispute with the custome
4. Prices
Prices are quoted in euros, inclusive of all taxes. Delivery charges are indicated when the order is placed and vary according to the destination and weight of the parcel. We reserve the right to modify our prices at any time, but products will be invoiced on the basis of the rates in force at the time the order is validated.
5. Payment
Payment is due immediately upon ordering. Accepted payment methods are : Viva Payments. The Site uses secure payment systems to guarantee the security of your transactions.
6. Delivery
Products are delivered to the delivery address indicated at the time of ordering. Delivery times are given for information only and are not guaranteed. In the event of late delivery, we will inform you by e-mail. We cannot be held responsible for delays due to postal or transport services.
7. Withdrawal
In accordance with current legislation, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty. To exercise this right, please contact us at bat@encenser.com. Products must be returned in their entirety and in their original condition, accompanied by any accessories.
8. Warranty
All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the legal provisions in force. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.
9. Liability
The company may not be held liable in the event of failure to comply with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products you intend to order.
10. Intellectual property rights
All elements of the Site are and remain the exclusive intellectual property of the company. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the Site without the prior written consent of the company.
11. Personal data
The information collected is necessary for processing your order and managing our commercial relations. It may be transmitted to companies contributing to these relations, such as those responsible for the execution of services and orders, for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
12. Applicable law
These GCS are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing this, the competent court will be that of the defendant's place of residence.
13. Contact
For any questions or information, please contact us at : contact@encenser.com